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Frequently Asked Questions
Here we're going to answer and cover the most asked questions by our members.
Why am I being billed by CryptoXcelr?
If you have charges on your account from CRYTPOXCELR then it's most likely because you purchased a membership to our program via an online ad you saw. Our ads run on Facebook, Yahoo, Google, and all across the web. So it's very likely at some point you found our page and decided to either subscribe to a monthly or yearly membership plan, or you bought a lifetime membership outright. If this is not the case and you feel like your card was stolen to purchase a membership to our program then yo
Is this a scam?
No, CryptoXcelr is not a scam. Our program is legitimate and we are truly doing everything in our power to add value and knowledge so that your membership is satisfactory. Everyday, we work relentlessly to get all the of the most update / profit capable news we can. On top of that we're constantly investing in new developments for the program so that your experience is truly one of a kind. Some members may feel scammed because they paid for a membership and didn't do anything with the knowle
Can I have a refund?
We ask all members / potential members to our program to please review our terms of service thoroughly. Because of the nature of our business (we are digital information) it's very easy for a new member to get the content digitally and then try to commit fraud against us by having their bank issue a chargeback. In our terms of service it clearly says: **"Paid Services. The use of certain Services may be subject to payment of particular fees, as determined by us in our sole and absolute discret
What is CryptoXcelr?
CryptoXcelr is a cryptocurrency education program, that helps it's members learn more about cryptocurrencies and the blockchain. All members who register immediately receive access to an online private membership portal that includes e-books, videos, and guides. They are e-mailed this information upon purchase and sometimes it can end up in their junk e-mail box but it is their responsibility to check it to confirm they've received it.
How does the free trial work?
With our free trial program it's quite simple, you enter your billing information so we have your card on file, from there you have seven days to test and enjoy the CryptoXcelr program. When you sign up for our free trial program you will immediately be shipped a a kit with a USB drive with all of our most important content on it. The physical kit isn't necessary to get started with the program, after you sign up for the trial you'll get redirected to a private members area that has all the c
What's your phone number?
PHONE: +1 888-774-3309 *Our inhouse customer service team runs the call center Monday - Friday 9am - 9pm Eastern Standard Time. If you're not able to catch us via phone, please reach out via e-mail or chat with us on here for a hasty response!